Return Policy

Last updated 2026-05-08

If your order has shipped and you wish to return it, the following terms apply. For requests to stop a shipment before tracking is issued, see our Cancellation Policy.

Eligibility

• The product must be unopened, unused, and in its original packaging (including any seals, cellophane, and outer box).
• A return must be initiated within 14 days of delivery.

Costs

• Return shipping is the customer’s responsibility.
• The original outbound shipping cost is non-refundable.

Refund

Once we receive the returned product and verify its condition, we will issue a refund for the purchase price — less the original outbound shipping cost — to your original payment method. Refunds typically post within 5-7 business days of receipt.

What we cannot accept

• Opened, used, or partially used fragrances.
• Products returned without their original packaging or with broken seals.
• Returns initiated outside the 14-day window.
• Items with damaged or tampered packaging.

How to start a return

Email support@fragrancevendor.com with your order number and reason for return. We will respond with return instructions within 1-2 business days.