Refund policy

FRAGRANCE PURVEYOR

Returns & Exchanges Policy

Thank you for choosing Fragrance Purveyor. We strive to provide an unparalleled olfactory experience. If you are not completely satisfied with your purchase, we invite you to review our policy on returns and refunds.

1. Return Eligibility

• Return Window: Items must be returned within 30 days of the original delivery date.

• Condition: Products must be unopened, unused, and in their original packaging.

• Non-Returnable Items: Gift cards, sample vials, and items marked as "Final Sale" are not eligible for return.

2. How to Initiate a Return

1. Contact us at support@fragrancepurveyor.com with your order number, reason for return, and any supporting photos.

2. Our team will respond within 2 business days with a Return Authorization (RA) number and shipping instructions.

3. Ship the item using a trackable shipping method to the address provided.

Please do not ship returns without an RA number. Unauthorized returns may not be processed.

3. Refunds

• Refunds are processed within 5–7 business days after we receive and inspect your return.

• Refunds are issued to your original payment method.

• Original shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund, including return shipping costs.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method.

7. Authenticity Guarantee

Every fragrance sold by Fragrance Purveyor is 100% authentic and genuine, sourced from authorized distributors. If you believe you have received a product that is not authentic, please contact us immediately.