Shipping policy
FRAGRANCE PURVEYOR
Shipping Policy
At Fragrance Purveyor, we handle every order with the same care and precision we bring to curating our collection.
Shipping Method & Delivery Times
All orders are shipped via ground service within the contiguous United States. Estimated delivery time is 8-10 business days from the date of shipment. Tracking is included with every order.
Business days are Monday through Friday, excluding federal holidays.
Order Processing
Orders are typically processed and shipped within 1-3 business days of being placed. Orders placed after 2:00 PM EST may not be processed until the following business day. You will receive a confirmation email with a tracking number once your order ships.
Shipping Restrictions
Fragrance Purveyor currently ships exclusively within the United States (all 50 states).
All fragrances are classified as hazardous materials (HAZMAT) due to their alcohol content and can only be shipped via ground service.
We can ship to P.O. Box addresses, though delivery times may be extended.
Shipping Costs
Shipping rates are calculated at checkout based on order weight and delivery address. Any applicable promotions or free shipping thresholds will be reflected automatically in your cart.
Package Protection
Every fragrance is packaged with protective materials to prevent damage in transit. Optional order protection is available at checkout through our protection partner, covering lost, stolen, or damaged packages.
Lost or Delayed Packages
If tracking shows no movement for more than 5 business days, contact us at support@fragrancepurveyor.com and we will investigate with the carrier.
If a package is confirmed lost by the carrier, we will arrange a replacement or full refund at no additional cost.
Fragrance Purveyor is not responsible for packages delivered to an incorrect address provided by the customer.
Questions? Contact us at support@fragrancepurveyor.com or 1-603-919-4514.